Legal
Return Policy
This is a general return policy template for an EU e-commerce store. Replace placeholders such as seller identity, return address, support email, and product-specific exceptions with your final business details before publishing.
1. Return contact
To request a return, contact Sympatisk Shop at grow@sympatisk.cz with your order number, name, contact details, and the products you want to return. Add the final return address and company details here before launch.
2. Withdrawal period
Consumers buying online may generally withdraw from the purchase within 14 days from delivery, unless a legal exception applies. The customer should notify the shop before sending goods back.
3. Condition of returned goods
Returned goods should be complete, unused beyond what is necessary to inspect them, and packed safely for transport. The customer may be responsible for reduced value if goods are handled more than necessary to inspect their nature, characteristics, and functioning.
4. Return shipping costs
Unless the seller offers otherwise or the goods are defective, the customer may be responsible for return shipping costs. The shop should clearly state the final cost rule before checkout and in this policy.
5. Refunds
Refunds are normally processed after the returned goods are received and checked, using the original payment method where possible. The final policy should specify timing, deductions, and any payment-provider rules that apply.
6. Defective or damaged goods
If goods arrive damaged or defective, contact the shop promptly with the order number, description of the issue, and photos where possible. Return costs for defective goods are handled according to applicable consumer law.
7. Exceptions
The right of withdrawal may not apply to certain goods, including goods made to order or clearly personalized, sealed goods that cannot be returned for hygiene reasons once opened, perishable goods, or other statutory exceptions. Add the final product-specific exceptions that apply to Sympatisk Shop here.
8. Exchanges
If exchanges are offered, state the conditions here, including stock availability, price differences, and who pays shipping costs. If exchanges are not offered, explain that customers should return the item and place a new order.